MedsFound Partner Terms

1. Who we are

MedsFound is run by SimplifiiSolutions Limited, a company registered in England and Wales ("we", "us"). These terms are between us and the pharmacy business that registers on the MedsFound pharmacy portal ("you", "your pharmacy").

If you accept these terms for a pharmacy, you confirm that you are authorised to do so on its behalf.

2. Accepting these terms

You accept these terms by ticking the box in the pharmacy portal. When you do, we record the name and role of the person who accepted, the version of the terms, and the date and time. We then email a copy to the address on your account.

You agree that accepting electronically binds your pharmacy in the same way as a signature on paper.

These terms, together with your plan (section 9), make up the agreement between us. If your pharmacy group has signed a separate written agreement with us, that agreement covers pricing and billing for your branch, and it takes priority wherever the two differ.

3. What MedsFound does

MedsFound is a technology service. It lets patients send a request for a medication and lets nearby pharmacies say they can help. We are a technology intermediary only. We do not:

• dispense, handle, store or supply any medication
• give medical advice, diagnose or treat anyone
• check whether a prescription is valid or a medication is clinically suitable
• act as a pharmacy, a healthcare provider or a regulated body under the Medicines Act 1968 or the Human Medicines Regulations 2012

Every dispensing decision, clinical judgement and supply of medication is the responsibility of your pharmacy and its registered staff.

4. Your registration

You confirm that your pharmacy is registered with the General Pharmaceutical Council (or the equivalent regulator where you operate), holds every licence it needs to dispense medication, and will keep them in place for as long as you use MedsFound.

You will tell us straight away if any registration or licence is suspended, withdrawn or under investigation.

We check your registration before we switch your account on, but that check does not move any regulatory responsibility to us.

5. Controlled drugs

Controlled drugs are strictly regulated, including under the Misuse of Drugs Act 1971 and the regulations made under it. MedsFound flags requests for controlled drugs and holds back the patient's reference until you have spoken to them. You remain fully responsible for checking prescriptions, carrying out any consultation and following every rule that applies before you supply a controlled drug.

6. Allergies and patient safety

Patients can tell us whether they have any allergies, and we pass that on with the request. This is self reported and is not a clinical allergy check. You are responsible for allergy screening and every other safety check before you supply anything, and we are not liable for allergic reactions or other harm caused by medication your pharmacy supplies.

7. Patient information

Requests show the medication, its strength, form and amount, and roughly how far away the patient is. They do not include the patient's name or contact details.

• You will only use request information to help that patient, and you will not try to identify anyone from it.
• If a patient gives you personal information when they contact or visit you, your pharmacy handles it as its own customer information under UK GDPR and the Data Protection Act 2018.
• We never sell patient data. Our Privacy Policy at medsfound.com/privacy explains how we handle it.

8. What we ask of you

• Keep your pharmacy's name, address and phone number correct in the portal, because patients see them when you accept a request.
• Only accept a request if you have the medication in stock or can genuinely supply it, and always answer honestly.
• Keep the portal login to your pharmacy and its staff, and keep it secure.
• Display any counter cards or posters we give you where customers can see them.
• Hold suitable professional indemnity insurance.
• Follow every law, regulation and professional standard that applies to you.
• Do not copy, scrape or resell anything from MedsFound, or use it for anything other than serving patients.

9. Your plan, free trials and payment

Your price, any free trial and the number of locations covered are set out in your plan, which you can see at any time under Your plan in the portal. You accept your plan separately in the portal, and we record that acceptance in the same way as these terms.

Free trial. You pay nothing during a free trial. We will remind you in the portal and by email at least 7 days before it ends. If you do not want to continue, choose Leave MedsFound in the portal at any time before the trial ends. Your access then stops when the trial ends and you owe nothing. If you do not leave, your paid plan starts on the day the trial ends.

Payment. Your plan is charged monthly in advance, starting on the day your paid plan starts and then on the same date each month. We will send you an invoice showing how to pay. Prices do not include VAT. If VAT applies, it will be added and shown on your invoice.

Late payment. If a payment is more than 14 days late, we may pause your access until it is paid. Pausing access does not cancel anything you already owe. We may also claim interest and compensation on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.

Direct Debit. If we offer Direct Debit and you set one up, your payments will be collected that way, and you will be protected by the Direct Debit Guarantee.

10. Changes to your price

We may change the price of your plan, for example if the number of requests your pharmacy accepts moves you into a different band. We will give you at least 30 days' notice in the portal and by email before a higher price starts.

You can accept the new price in the portal, or leave before it starts and pay nothing more. If you keep using MedsFound after the change date, the new price applies.

If we lower your price, the lower price can start straight away.

11. Leaving MedsFound

You can leave at any time, with no cancellation fee, by choosing Leave MedsFound under Your plan in the portal or by emailing us.

• During a free trial, your access stops when the trial ends and nothing is charged.
• On a paid plan, your access continues until the end of the month you have already been charged for, and you will not be charged again.

Anything you already owe stays payable.

We may pause or end your access straight away if you seriously break these terms, lose a registration or licence, are subject to regulatory action, or do not pay. We may also end this agreement for any reason by giving you 30 days' notice.

12. Responsibility and liability

MedsFound is provided as it is. We work hard to keep it running, but we cannot promise it will always be available or free of faults.

• We are not liable for clinical decisions, dispensing errors, allergic reactions, misuse of controlled drugs, or any harm caused by medication your pharmacy supplies.
• We are not liable for indirect or consequential loss, or for loss of profit, business or goodwill.
• Our total liability to you under this agreement is limited to the greater of £100 or the fees you paid us in the 12 months before the claim.
• Your pharmacy will cover our losses and costs, and any claims made against us, that arise from your dispensing decisions or from your pharmacy breaking these terms.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

13. Changes to these terms

We may update these terms. We will tell you in the portal at least 30 days before a significant change starts, and ask you to accept the new version when you next log in. If you do not agree with a change, you can leave before it starts.

14. Notices

We may give you notices through the portal or by email to the address on your account. Notices in the portal count as written notice. You can contact us at support@simplifiisolution.co.uk.

15. General

• These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
• If any part of these terms is found to be unenforceable, the rest still applies.
• We may transfer this agreement to another business that takes over MedsFound. You may not transfer it without our written agreement.
• Nobody other than you and us has any right to enforce these terms.
• If we delay enforcing any part of these terms, we can still enforce it later.

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